This includes active listening, assessing customer needs, and meeting quality standards for services. Customer Service ' Knowledge of principles and processes for providing customer service.Perform other duties as required by management.Attend and complete training and meetings as required.Maintain timesheets within company policy.Complete internal reports as requested by manager.Wash and clean vehicle and ensure proper maintenance and repairs.Maintain equipment and tools in good working order.Operate company vehicle in compliance with Vehicle Responsibility Agreement.Report issues to manager as per company policy.Respond to service call backs as required by the customer.Collect service payments from customers.Provide marketing collateral to customer.Draw diagrams/graphs of treatment areas per company guidelines.Sell additional services to existing and prospective customers.Document service using handheld technology or complete accurate and legible service documents and provide to customer.

Provide appropriate lawn service and treatment.Explain to customer the service procedures and answer questions.Properly identify insects, weeds, and fungus conditions, as well as pest harborage areas and conducive conditions.Perform thorough inspection and evaluation of customer properties.Interact and ask questions of customers to determine customer concerns and existing conditions.Keep scheduled appointments with customers.Comply with all state and federal regulations, and company policies, procedures, and guidelines including local ordinance black-out dates.

Comply with company and label safety procedures.

Position Summary: Provide uncompromised service to Arrow's Lawn and Ornamental customers by evaluating and diagnosing lawn and ornamental needs and using hand and powered equipment to apply fertilizer, insecticides, fungicides, and herbicides.

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